The only real complaint about buying a wedding gown or bridesmaid dress from JCrew that I've ever heard is that you don't get the customer service that you generally would in a bridal salon. They're getting there. . .now when you shop JCrew for any all of your wedding needs, you can be set up with a wedding specialist who will be available to you throughout the entire process. Your specialist can handle everything from suggesting options for you and your party, to keeping you organized and calling in advance of your ceremony to confirm that you and your party have your dresses, suits, shoes and accessories. . .everything you'll need.